Case Study: Measuring Workplace Culture in Production

Background: Identifying Workplace Challenges

Production environments often operate under high-pressure conditions where workplace concerns may go unreported. Traditional reporting mechanisms can fail to capture early indicators of dissatisfaction, resulting in increased turnover, reduced morale, and unresolved conflicts.

To address this, Talent Trust developed a preventative warning system that collects real-time, anonymous feedback from cast and crew. The system provides data-driven insights to help productions assess workplace conditions, measure key trends, and implement adjustments where necessary.

Talent Trust collects both qualitative real-time data, enabling anonymous reporting and swift resolution of potential issues, as well as quantitative data, which helps establish metrics for tracking satisfaction, experience, and other workplace factors. This data supports measuring performance, setting KPIs, and monitoring trends over time.

Outlined below are three case studies where Talent Trust’s system was applied to measure workplace culture and track improvements over time. 

Case Studies: Data and Findings

1. Single Production – Measuring the Impact of Workplace Adjustments

An initial trial was conducted on a production experiencing low workplace satisfaction (team morale rating: 45%).

Talent Trust’s survey system identified three key areas of concern:

·       Gaps in communication between leadership and crew.

·       Lack of clarity regarding behavioural expectations.

·       Variability in workplace experiences across different demographic groups.

Following this assessment, the production made several adjustments:

·       Implementing clearer communication structures.

·       Establishing defined behavioural guidelines.

·       Introducing measures to support a more inclusive workplace.

Post-Implementation Workplace Data:

·       Workplace satisfaction increased from 45% to 81%.

·       On-set safety ratings improved by 10%.

·       Professional conduct ratings increased by 29%.

·       The gap in workplace satisfaction scores between different ethnic groups decreased by 91%, indicating more consistency in workplace experiences.

Conclusion

These results indicate that structured communication and workplace guidelines can have measurable effects on workplace satisfaction and perceived fairness.